Leon Eng

Ushur — Senior Product Designer

May 2025 – Present · Full-time · Santa Clara, CA · Hybrid

Leading the design org’s shift to an agentic SDLC on an enterprise AI platform for regulated industries.

• Drove the agentic-SDLC transition: designers ship 70–80% working front-end code, PMs prototype alongside design, and hand-offs between design, product, and engineering collapsed from five stages to two.
• Led the Design System 2.0 migration to semantic tokens — 84 components migrated, 7 teams shipping on the system, hand-off cycles reduced 62% — with a CSS-isolation strategy that let legacy and new systems run side-by-side during rollout.
• Designed the Copilot tool-orchestration UX on the agent-builder surface: an event bus that lets agent tools drive the UI (previews, highlights, eval results) and an observer layer that queues assistance from what the user is doing.
• Rebuilt the launch wizard around a draft → version → live state machine with inline phone preview, making work-in-progress state legible to business users.

Autoflow — Lead Product Designer

Mar 2024 – Present · Contract · Dallas, TX · Remote

Design lead for automotive-service SaaS — strategy, execution, and mentorship across the core product line.

• Own design strategy and execution for Autoflow’s core products; mentor junior designers and run the research and usability-testing cadence.
• Redesigned the digital vehicle inspection experience: +30% user satisfaction, 25% faster inspections, +20% feature adoption.
• Built and maintain the design system that keeps a multi-product suite consistent.

CloudCall — Senior Product Designer

Nov 2024 – Feb 2025 · Full-time · Boston, MA · Remote

Communication UX for CRM-integrated business telephony.

• Led the Softphone experience redesign — SMS broadcast, contact selection workflows, and call filtering — cutting navigation time for high-volume users.
• Wrote the UX documentation and design-system guidelines, and laid the internal-training groundwork for agents, supervisors, and admins.

Five9 — Product Designer

Sep 2019 – Mar 2024 · Full-time · San Ramon, CA

4½ years of enterprise contact-center UX at CCaaS scale — plus the product-management internship that started it (Summer 2019).

• Directed user flows, wireframes, and high-fidelity interaction design across core surfaces, lifting user satisfaction 30%.
• Authored design specs with comprehensive state coverage — 15% fewer design-related defects and a clean hand-off to engineering.
• Built static and interactive prototypes that demonstrated intent early, speeding stakeholder approval by 25%.
• Shipped designs that cut task completion times 25% and raised engagement 15%; contributed to the company-wide design system.

Suzuki Motor of America — Product Design Consultant

Sep 2018 – Dec 2018 · via Berkeley Innovation · Palo Alto, CA

Human-centered concept work on 20-year-horizon vehicle interiors.

• Led design sprints, user testing, and need-finding research for future-focused interior cabin concepts; prototyped and refined features with a consultant team.